Sales Policy

Effective Date: March 6, 2025

At Lux Citeino, we are committed to providing a seamless and enjoyable shopping experience for all of our customers. Please review our Sales Policy to understand the terms and conditions that apply to your purchases with us.

1. Product Availability
We strive to keep our inventory up to date; however, all products are subject to availability. In the rare case that a product is unavailable after you place your order, we will notify you immediately and offer alternatives or a full refund.

2. Pricing
All prices on our website are listed in USD and are subject to change without notice. Prices are accurate as of the time of purchase. We make every effort to ensure that prices are accurate; however, in the event of a pricing error, we reserve the right to cancel or amend any orders affected by incorrect pricing. If this occurs, we will contact you to offer the correct price or provide a full refund if necessary.

3. Order Confirmation
After you place an order with Lux Citeino, you will receive an order confirmation email outlining the details of your purchase. This email is not an acceptance of your order but rather an acknowledgment that we have received your order. We reserve the right to refuse or cancel any order for reasons such as product availability, inaccuracies in pricing, or fraudulent activity.

4. Payment Methods
We accept various payment methods, including credit cards, debit cards, and online payment options such as PayPal. By submitting an order, you authorize us to charge your selected payment method for the total amount of your order, including applicable taxes and shipping fees.

5. Sales Tax
Sales tax is applied to orders based on your shipping address. The applicable rate will be calculated and displayed at checkout. Tax rates may vary by state or locality.

6. Shipping and Delivery
For detailed information on shipping options, costs, and delivery times, please refer to our Shipping Policy. We strive to process and ship orders as quickly as possible, and you will receive a tracking number once your order has been shipped.

7. Returns and Exchanges
If you are not completely satisfied with your purchase, we offer returns and exchanges within 30 days of receiving your order, provided the item is unused and in its original condition. Please refer to our Refund and Returns Policy for more information on how to process returns or exchanges.

8. Cancellations
Orders may be canceled prior to shipment. If you wish to cancel an order, please contact us immediately at info@luxciteino.com or call (478) 982-8312. Once an order has been shipped, it can no longer be canceled, and you must follow the return process for any unwanted items.

9. Warranty and Product Support
Many of the products we sell come with a manufacturer’s warranty. Please refer to the product documentation or contact us for warranty details. If you encounter any issues with a product, our customer service team is here to assist you with troubleshooting, repairs, or returns under warranty.

10. Changes to This Sales Policy
We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the latest updates.

11. Contact Us
If you have any questions or concerns regarding our Sales Policy or need assistance with an order, please contact us:

Lux Citeino
Email: info@luxciteino.com
Phone: (478) 982-8312

Thank you for shopping with Lux Citeino! We are committed to providing you with excellent products and outstanding customer service.